Before you begin to look for the best WordPress knowledge base plugin, take a moment to learn how to manage your documentation. After all, you need to know how to create a high performing knowledge base if you want to boost customer support. Let’s find out some of the best practices for managing your WordPress knowledge base.

Make It Easy For Your Readers To Understand

First of all, you have to make sure that your knowledge base is easy for readers to understand. The whole point of creating documentation is so that customers can understand how to resolve their issues. So, avoid using technical jargon when creating your knowledge base, and think of your audience when preparing it. 

Keep Your WordPress Knowledge Base Organized

It is always a good idea to keep your WordPress knowledge base properly organized. Use tags, categories, and tables of content to make your knowledge base easy to navigate. This way customers can find what they need more quickly. It will also be easier for you to redirect them to the relevant documentation if needed.

Evaluate, Improve & Update Your Knowledge Base Regularly

The most important step when boosting customer support is to make sure your knowledge base is updated. The information you provide in your documentation must be accurate at all times. More importantly, if customers are still facing issues after reading your knowledge base, then you need to make improvements.  Otherwise, your customers will feel even more frustrated and dissatisfied. 

So, always make sure to evaluate, improve and update your WordPress knowledge base regularly. This way you can create a high performing knowledge base to boost customer support.