If increasing customer satisfaction is in your best interest, then you should start practicing Welcome Greeting Message. Unless your welcome greeting messages attract your niche customers, all your efforts are in vain. To help you out, we’ve curated all the best template examples that you can give your customers this year. Let’s dive in.
Why Should You Start Practising Welcome Greeting Message?
Before jumping to the template samples, let’s check out why you should start practicing the welcome greeting messages. We have heard this line: Customer Is The King! No matter which types your business is, to upscale company growth, you need upstreaming revenue growth.
To keep the flow of revenue growth, you need a higher customer retention rate. And you can only achieve a higher customer retention rate if you can get higher customer satisfaction. Sending your customers a welcome greeting message is one of the proven and tested methods to improve customer satisfaction. Moreover, happy customers work as company ambassadors who can seamlessly bring new customer streams to your company.
Analyzing these major impacts, you can instantly feel the importance to start practicing welcome greeting messages for customers. By recent statistics of Super Office, you can see that customers are prioritizing customer experience over product and its pricing.
Source: super office
Best Ways To Use A Greeting Message For Customers
When you hear about welcome greeting messages, only emails pop up in mind most of the time. But they are not the only form of sending welcome messages to customers. Here we’ve listed popular and proven ways to send welcome greeting messages to your customers:
- Emails
- Live chatbots
- Popup on website
- Text message on the phone
- On notification bar
- App onboarding screens, etc
5 Top Welcome Greeting Message Templates For Your Customers
Among unlimited suggestions in search engines, it’s difficult to find out the best template samples of welcome greeting message for your customers. So, we’ve hand-picked the best welcome greeting message templates that have brought the biggest smile to customers’ faces. Let’s start reading.
1. Onboarding Welcome Messages
In order to successfully onboard your customers, you should start with a welcome message or email. By using welcome videos that highlight your website’s powerful features, welcome messages for websites are an excellent way to communicate the core messaging of your company.
Here are 3 major goals of sending onboarding welcome messages:
- Welcome the customer and explain what they need to do next
- Whenever they have questions, please give them a point of contact.
- Self-service learning options are available to customers.
Briefly summarize the steps you will take to educate your users in accordance with what they expect from your product or service.
Source: easy.jobs onboarding email
2. Website Welcome Greeting Message For Online Visitors
If the greeting message does not appeal to users within those few precious seconds, they’re going to leave. It’s always more important than anything else to nail the homepage messaging if you want to captivate your website visitors. By creating a warm welcome message via chatbots for your website, you can win your visitors’ attention and convince them to explore your site. In other words, you should create a message that will keep users on your page longer than a few seconds.
Source: HubSpot chatbot welcome message
3. Chat Greeting Messages For New Subscriptions
With chat greeting messages, you can welcome customers after they’ve made a final purchase. Subscribers whose attention is most engaged (like at registration) are 33% more likely to stay with a brand for the long run, and welcome emails result in 9 times more sales than transactional emails. Welcome greeting messages or emails are a surefire way to get your customers’ attention.
Source: Kate spade
4. Onboard Your Users With In-App Messages
First impressions are solidified through welcome greeting messages. The more channels you use to communicate with users, the easier it will be for them to remember your app and the onboarding experience. Within the app, messages are displayed as pop-ups, yes/no prompts, interstitials, etc.
By providing updates on the latest updates or reminding them of a limited-time offer, these messages enhance the user experience. Regardless of the use case, the main purpose of in-app messages is to add value to the app, not just to remind people that it exists.
Source: The Tool
5. Cart Abandonment Greeting Emails
eCommerce retailers face the challenge of cart abandonment. More than 70% of customers abandon their shopping carts during the checkout process. This is why, in order to address the occurrence, marketers often use an abandonment cart email campaign to assist recover these lost sales. High conversion rates are the major reason for employing email strategy, with 50% of consumers that open making a successful purchase.
Source: Puma
These are the most popular template samples for welcome greeting messages. Hopefully, these samples will help you to send customer-engaging welcome greeting messages & increase customer retention & satisfaction. If you want more of these kinds of tips, tricks, and suggestions, subscribe to our blog now.
